Smoke Customer Care Solutions provides Customer Experience Management solutions and methodology, bridging the gap between what customers are saying and what businesses need to know. With our market leading feedback technology, Smoke Customer Care Solutions enables businesses to adapt more quickly to the rapidly changing customer requirements and viewpoints by listening to the actual Voice of the Customer ensuring customer satisfaction at all touch points.
About your customers, what they want to say, what they feel and where you can improve. Identify the root cause of your service levels.Read More
Hear the voice of the customer at every touch point in your organisation, tie the feedback back to a specific interaction, customer and staff member.Read More