• Gather unique customer data via our Voice of the Customer and Customer Satisfaction solutions.

  • More multi-channel surveys conducted than any other company in africa

  • Gather unique customer data via multi-channel feedback and surveys

Smoke Customer Care Solutions provides Customer Experience Management solutions and methodology, bridging the gap between what customers are saying and what businesses need to know. With our market leading feedback technology, Smoke Customer Care Solutions enables businesses to adapt more quickly to the rapidly changing customer requirements and viewpoints by listening to the actual Voice of the Customer ensuring customer satisfaction at all touch points.

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About your customers, what they want to say, what they feel and where you can improve. Identify the root cause of your service levels.

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Listen Everywhere

Hear the voice of the customer at every touch point in your organisation, tie the feedback back to a specific interaction, customer and staff member.

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Save Money

Traditional feedback methods and techniques cost a fortune. Save money every day by using our technology to get the feedback for you.

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Gone are the days of dull surveys with no business value. With our market leading feedback technology, Eyerys, Smoke Customer Care Solutions brings the world of "Net Promoter Score", "Customer Effort Score" and other equally important measures into the domain of easy-to-understand and powerful business intelligence. Let our team, technology and focused Customer Experience Management methodology help you achieve your Voice of the Customer goals today.

Customers using our solutions:

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The Smokes teams willingness, ‘can do’ attitude and partnership-approach with us is priceless! - (Direct Axis Customer Care Manager)

Contact Us

  • Unit 63, First Floor, Building 6, Fancourt Office Park
    Cnr. Northumberland & Felstead Avenue,
    Northriding
  • +2711-462-9881